FAQ
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I need sample of your product, how long can I get it?

Answer The regular international express delivery of wheat straws takes about 20 days. You can receive our samples. If you need express, you can contact us to send other express delivery.

When do you start work?

Answer Due to the influence of Wuhan's new coronavirus pneumonia, in order to respond to the call of the state and control the spread of the virus as early as possible, we have not yet confirmed the time for resuming the work. If you have any questions, you can contact us at any time. After reworking, the product order is large. You can contact us in advance. Sorry for the inconvenience.Come on,Wuhan,we are together.

Can I ship it now?

Answer Our samples will be discontinued after the 20th, and will be shipped normally after the 1st of February.

How is shipping calculated?

Answer We will deliver according to the shipping method specified by the customer, and the freight generated by the delivery will be borne by the customer.

How to pay?

Answer We usually use the payment-to-delivery method to process the order. After you place the order, our sales staff will contact you in time. After confirming the order, you can remit by bank transfer. In order for your order to be processed quickly, we usually ship it as soon as it arrives.

How is the quality of Spuntree wheat straws?

Answer: Compare our wheat straws with other straws from other homes. The straw straws of our counterparts are black and cracked severely. Our straws are bright in color, with flat cuts and cleaner

How do I know the progress of my order?

Answer After you pay, we will report our progress with you one week, if you want to know more, you can contact us at any time

What is your rice straw made of?

Answer Our rice straws are made from high-quality rice starch and are safe and edible.

How to make your order process faster?

Answer Because we usually produce and pack after the large amount, arrange the delivery, so timely payment after the order can ensure that your order is processed faster.

What to do if some items in the order are out of stock?

Answer Due to the large number of products on the website, sometimes shortages are inevitable. We will contact you within the first time after receiving the order and confirm the inventory of the products to reduce the possibility of shortage. If the item is still out of stock after you pay, you can choose :1. Redeem other goods 2. Keep the balance in your account for next use3. Return the excess amount to your bank account                             

How do I dispose of Spuntree Straws?

Answer Our straws are 100% natural and do not contain any coatings or waxes. They can be placed in backyard compost bins or can be composted through municipal facilities, by placing in a food scraps or compostable bin.  Essentially it's like putting hay or straw in the compost. We estimate the breakdown time to be between 2-4 months depending on the conditions.

What if I have difficulty placing an order?

Answer If you have difficulty placing an order online, you can also contact us by phone, email, WeChat or other methods to place an order. Our sales staff will assist you throughout the order placement and after-sales service.Phone 86-13585089388, Email: alan@yujiatrading.com, WeChat: 13585083988

How many boxes of wheat straws can fit in a box?

Answer The size of our outer box is 55 * 42 * 42cm, the box size of the wheat straw is 7.5 * 3.5 * 21cm, one outer box can hold, 148 boxes of wheat straw

Can you inspect the goods on site?

Answer Our products support on-site inspection, you can send someone to check at any time, and the quality problems are handed to us.